Mrs China Trouble...

Yoz yoz... today without my 2 trainees actually a bit not use to it.. haha.. but anyway, i encounter this funny experience today with this issue. When i was roving at north area. I saw this counter girl talking to a China passenger but the passenger is shouting up and down, dunno for wad. I came to know that the mother of 2 bought a total of $158.20 at watson but the items was taken back as her master card transaction did not go through. She was so unhappy that she wan to see the manager and demand the staff to return her items back.. The prob is no matter wad the staff explain. She dun giv it a damn and keep complaing and scolding them. So the counter girl had left with no chioce but to call the Duty Terminal Manager. 2 came down(rare) so since i know how to speak chinese. I followed them. I did ask the passenger to cool down first. (But she still dun care) Then i started telling her if she carries on like that, we will call the police. She say she is not afraid as she had done nothing wrong.(if she did not aware that her voice is a pollution to the airport) lol... but she carry on even the DTM attended to her. She wan proof that her transaction is not suceessful. The staff from watson from start told her to show her card so we can call the credit card company to check but she denied. She keep finding ways to disrupt us and continue her old Grandma story. She just dun wan to cooperate. In the end, we manage to get her card and we call but the person from bank cant release her account detials as she dun even know her pin number or her own Ic number. LOL wad to do? so in the end, we ask her to swipe her card another time to buy the items and if we really charge her twice. she can call or write back to us for a refund. The staff apologise to her too as wad she request. Personally, I felt that it was just a FACE issue. She just wan face. Keep telling us and wan us to tell her that actually she is correct. But pls lo... If anyone of u can imagine or see how she shouted at the transit area. Is so damn attention seeking (I think this is wad she wan to) She wanted us to feel lousy but in the end, is her to who had taken up the clown post. but is indeed funny... lol cheers guys...

Congrats my trainees Carol and Huimian

Yup!! Grats u girls to be solo... Ended ur night mare training with me.. haha... These 3 weeks u girls had been suffering... poor thing.. thanks to me = ) But not anymore... Tomolo is thier refresher workshop..Hope they can have fun... anyway, on thursday, i met Justin in the transit area. He claim that he is flying off to kinabaru. shiok lo, can play.. For us, everyday we are in transit,but not flying.. haha.. But nvm, soon i will plan for Bangkok. Take care everyone and good nyte...

Yeah,soon my trainees will be solo soon = )

Wah, this 3 weeks together with them... not bad la.. but a bit tired.. but nvm, not for long... to be exact 5 days more.. haha.. I got this 2 trainees from Ngee Ann.. One short and one tall.. Short de very noisy lol... the tall one everytime stone de.. but they are good la.. Some how they have better knowledge than me in Terminal 1..haha.. Soon they finish the OJT le.. We have fun learning from each other.. and we will still be the same shift for their 5 months of work attachment here..

Wad I predicted came true...

So far, so good I guess.. All of us still manage to survive. haha.. For the thing that i predicted true. Just feel like writing here to vent my frustration. haha.. All 4 of us had trainnes under us. We coached them differently as all of us have different working styles. For myself, some pple thought that I was rather strict on my trainnes, I ask them personally, they honestly tell me that they are ok and they learnt things faster in the way. Well, i say ok... haha.. Remember on Saturday nyte. Working together with other trainnes in afternoon shift. We have this issue regarding wheel chair. 3 of our counter have wheel chairs, but the pax that request from us shld have someone to push for them or they have to push themself. We are not suppose to push them as we are told by our Trainner. Why is this so? that is because we are not insured and wad if anything happen to them when we are pushing? Who is going to pay for the medical fees. Ya it sounds a bit bad as we shld be kind and helpful to help. Me and Graham had been told off once by our trainner that it is wrong to push. So on that very day, i saw this new intern pushing a old lady. I waited for her to come back , and I ask her y. She say that she had no chioce as the old lady is rushing for gate and the Triple S pple do not wan to help. I encountered that kind of siuation b4. I understand that is not her fault. I just simply tell her that we are told not to do that due to the reason given above. True enough, after work, I heard her Stabbing me behind telling my Trainees how bad am I while my Trainees merly entertain her. The funny part is I heard the whole chunk of conversation outside the room. Is kind of stupid right? I did not scold her or wad. Just remind her and tell her. She need to make a Big huha of the whole situation.. But Nvm, I just treat it as a misunderstanding. . Anyway, ladies environment, wad can i Expect. haha... As long I train my trainees well, I dun bother wad pple say. thats all.. haha...Cheers and Hope u guys still enjoying wad u guys work as. . (no matter in travel angency or Events) take care guys.

Waiting For Our 2nd Pay.

Yoz guys, quite sometime not blogging le... maybe all are busy with thier stuffs.. Now the new intern from Ngee Ann came le, we have been coaching them so rather busy. Is not easy to guide and teach pple.. I remember i told my team saying do not compare me with other 3 of them as we have different working styles. haha.. So far they came here 1 week le, everything is fine.. I do not know abt the rest of them. I am sure they will be guided well.. Ya talking about our next pay, our trainner told us that this time it will come on time, 14th of Sep the latest, but today 13 le.. later maybe checking my mail box and pray hard the Chqueue is there. I will try to save this pay up and wait for the next pay to get Hp as my old one is spoilt. (due to work) sad.. haha... Sometimes, I will think of the rest of my classmates, are they doing fine or wad. Really hope they are doing good in thier work. Just heard ytd that sze mun was sick from work. Hope she is alright now.. take care everyone and cheers = )