Mrs China Trouble...

Yoz yoz... today without my 2 trainees actually a bit not use to it.. haha.. but anyway, i encounter this funny experience today with this issue. When i was roving at north area. I saw this counter girl talking to a China passenger but the passenger is shouting up and down, dunno for wad. I came to know that the mother of 2 bought a total of $158.20 at watson but the items was taken back as her master card transaction did not go through. She was so unhappy that she wan to see the manager and demand the staff to return her items back.. The prob is no matter wad the staff explain. She dun giv it a damn and keep complaing and scolding them. So the counter girl had left with no chioce but to call the Duty Terminal Manager. 2 came down(rare) so since i know how to speak chinese. I followed them. I did ask the passenger to cool down first. (But she still dun care) Then i started telling her if she carries on like that, we will call the police. She say she is not afraid as she had done nothing wrong.(if she did not aware that her voice is a pollution to the airport) lol... but she carry on even the DTM attended to her. She wan proof that her transaction is not suceessful. The staff from watson from start told her to show her card so we can call the credit card company to check but she denied. She keep finding ways to disrupt us and continue her old Grandma story. She just dun wan to cooperate. In the end, we manage to get her card and we call but the person from bank cant release her account detials as she dun even know her pin number or her own Ic number. LOL wad to do? so in the end, we ask her to swipe her card another time to buy the items and if we really charge her twice. she can call or write back to us for a refund. The staff apologise to her too as wad she request. Personally, I felt that it was just a FACE issue. She just wan face. Keep telling us and wan us to tell her that actually she is correct. But pls lo... If anyone of u can imagine or see how she shouted at the transit area. Is so damn attention seeking (I think this is wad she wan to) She wanted us to feel lousy but in the end, is her to who had taken up the clown post. but is indeed funny... lol cheers guys...